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McDonald's responds after Browning student-athletes were denied service

Browning student-athletes denied service at McDonald's
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(UPDATE, 5:50 p.m.) Following the video’s release, speculation circulated that the students were denied service due to a previous incident involving Browning High School athletics. However, Browning School District superintendent Rebecca Rappold says that explanation does not appear to be accurate.

Rappold said, “The owners of the Ronan McDonald’s reached out to us this morning. He gave a verbal apology. He did not know why that decision was made last night.”

RESPONSE: Browning student-athletes denied service at McDonald's

She also addressed rumors suggesting a past incident involving the Browning High School football team.

Rappold said, “No damage had been reported to us or no incidents. We asked the owner if he had heard about any damage done to the property by Browning students, and he said no, and if it were to occur, he would have heard about it.”

A similar situation occurred in 2018 with one of the Browning athletic teams traveling through Whitefish and Columbia Falls, including an incident with Woody’s denying service.

The Browning School District says situations like this are disheartening and hopes for change moving forward.

“We don't want our student athletes to have that type of treatment anywhere,” Rappold said. “We hope those establishments that we stop at for services will do the same for our students and coaches.”



(UPDATE, 1:45 p.m.) The owners of the McDonald's restaurant in Ronan, Chris and Melissa Cranshaw, have responded to the incident.

VIDEO - Jill Valley reports:

McDonald's responds after Browning student-athletes were denied service

They said in an email to MTN News on Friday afternoon: "We’re aware of the incident that occurred at our Ronan restaurant, which was the result of an unfortunate misunderstanding – and not in any way a reflection of our values. We sincerely apologize for the frustration this has caused. We’ve addressed the situation with our team and personally reached out to Browning High School to make things right. Let me be clear: Everyone is welcome in our restaurant. We’re honored to serve the Ronan community and look forward to welcoming all students at any time.”

Rebecca Rappold, the Browning School District superintendent, said in a news release on Friday afternoon: "Browning Public Schools would like to extend our sincere gratitude to Ronan Public Schools, and the Ronan restaurants and community members who have reached out today to offer support for feeding our student athletes during our travels this weekend. Your kindness, generosity, and willingness to help exemplify the true spirit of community and sportsmanship. We are deeply appreciative of the care and concern shown for our students, and it means a great deal to our athletes, families, and staff. Thank you for standing with our students and for your support."

We will update you if we get more information.



(1st REPORT, 10:20 a.m.) Many people have contacted MTN News about an incident at the McDonald’s restaurant in the town of Ronan that happened on Thursday, January 15, 2026.

They state that a store employee refused service to the Browning High School wrestling team.

Browning student-athletes denied service at McDonald's

Reasons for the denial of service have not yet been confirmed.

Rebecca Rappold, the Browning School District superintendent, said in a news release on Friday morning that "the team departed the location without being served. The Athletic Director worked with coaching staff to ensure students were safe and fed at another venue."

MTN News is working to contact the store owner to get more information.

Here is the full text of Rappold's message:

Dear BPS students, families, and community,

I am writing to address an incident involving the Browning Boy's Wrestling Team that occurred on Thursday, January 15, during their travel from Polson to Missoula for the Rocky Mountain Wrestling Classic. While the team was stopped at the Ronan McDonald’s, service was refused. The restaurant informed coaches and student-athletes that they would not serve Browning Public Schools. As a result, the team departed the location without being served.The Athletic Director worked with coaching staff to ensure students were safe and fed at another venue.

BPS would like to reaffirm our commitment to ensuring that our students are treated with dignity and respect while traveling with Browning Public Schools. This incident is being fully investigated and appropriate steps will be taken, including legal steps, if necessary. We appreciate the support of our community and remain committed to advocating for our students and upholding the values of Browning Public Schools.

PLEASE join me in being SO PROUD of our student-athletes and coaches who responded with dignity even when the management of the Ronan McDonald's did not treat them with dignity. BPS will not stand down and walk away, this matter will be fully investigated and pursued to ensure this treatment does not continue.

BPS COMMUNITY, let's join together and wish ALL OF OUR TEAMS the best as they compete this weekend!

Sincerely,
Rebecca Rappold, District Superintendent
Browning Ronan map