GREAT FALLS — As the unemployment rate continues to climb due to COVID-19 restrictions and closures, officials at the Great Falls Job Service continue to find ways to help workers get back on their feet.
Workforce consultants are filing unemployment insurance benefits over the phone for people without access to a computer or the internet.
Officials report a 48-hour turnaround time for call backs and say the filing process will take at least an hour over the phone. They're also helping job seekers with resume reviews and mock job interview online or over the phone.
Manager Beth Schmidt says while their office and public libraries remain closed, there are options for those who are worried about an online application.
She says some companies - including Walmart and Target - have hiring kiosks available in their stores.
Regardless of where job seekers want to apply, Schmidt recommends calling the agency for their next steps. “Some employers aren’t hiring right now,” she said. “So we can walk a jobseeker through what options are out there and how do you go ahead connecting with those employers.”
While people continue to look for work, job seekers and employers can learn more about unemployment benefits at virtual town halls. Claimants can learn more Tuesdays and Thursdays from 10 a.m. to 11 a.m. Employers have their chance to ask questions and hear the latest updates Mondays, Wednesdays and Fridays at 11 a.m. Click here to visit the town hall website.
The number to call for UI filings, hiring resources, and employment questions is 406-791-5800.
Schmidt asks callers for patience and says consultants will call back if they’re directed to voicemail.